Technology
Infrastructure
Designed to be rock solid, best in class.
OneLink’s technology infrastructure and telecommunications framework are designed with redundancy and failover built throughout.
Today, companies must provide multichannel customer service through voice, chat and email. All these technology services must integrate into a global IT infrastructure that is both 100% reliable and secure. OneLink has taken every step to ensure that we can help your organization lower your costs, migrate your security and compliance risks, and provide an overall higher customer experience through our technology offerings.
Our Call Center infrastructure has an inbound voice solution that is based on the Cisco® IPCC (Internet Protocol Contact Center). OneLink Call Center infrastructure has a distributed predictive architecture with real time calling list management.
Powered with AVAYA® IP Deskphones which combine the features of traditional and IP desk-phones supporting multiple call appearances, we can support from three to 16 line appearance/feature keys and display up to four lines. This improves productivity and eases the upgrade process.
All our workstations are empowered with a powerful Intel Core i5 HP® laptops to ensure that our employees’ performance and productivity are boosted to the maximum.
To ensure all day comfort for our employees, we have chosen JABRA® lightweight and unobtrusive headsets that are designed to deliver a world-class HD sound.
Technology
Cutting edge architecture for practical solutions.
OneLink has implemented a scalable, technical infrastructure that can flexibly support growing client volume while delivering the highest levels of customer contact, customer service, real-time data reporting, and more.
Our Call Center features state-of-the-art technologies, including predictive dialers, digital switching, digital recording, workforce management systems and automated call distribution systems.