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INFRASTRUCTURE

OneLink's technology infrastructure and telecommunications framework are designed to be rock solid and best in class. With redundancy and failover built throughout, we ensure that our services are 100% reliable and secure.

In today's business world, companies must provide multichannel customer service through voice, chat, and email. OneLink has taken every step to ensure that we can help your organization lower your costs, migrate your security and compliance risks, and provide an overall higher customer experience through our technology offerings.

Our Call Center infrastructure has an inbound voice solution that is based on the Cisco® IPCC (Internet Protocol Contact Center). It has a distributed predictive architecture with real-time calling list management.

We use AVAYA® IP Deskphones, which combine the features of traditional and IP desk phones, supporting multiple call appearances. We can support from three to 16 line appearance/feature keys and display up to four lines. This improves productivity and eases the upgrade process.

All our workstations are empowered with a powerful Intel Core i5 HP® laptop to ensure that our employees' performance and productivity are boosted to the maximum.

To ensure all-day comfort for our employees, we have chosen JABRA® lightweight and unobtrusive headsets that are designed to deliver a world-class HD sound.

TECHNOLOGY

OneLink's cutting-edge architecture provides practical solutions for our clients. We have implemented a scalable, technical infrastructure that can flexibly support growing client volume while delivering the highest levels of customer contact, customer service, real-time data reporting, and more.

Our Call Center is equipped with state-of-the-art technologies, including predictive dialers, digital switching, digital recording, workforce management systems, and automated call distribution systems. These technologies enable us to deliver efficient and effective customer service to our clients.

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